The SERVSIG2020 conference was scheduled to occur in July 2020 in Brisbane Australia however due to the global pandemic it was not able to proceed. The conference committee produced a virtual conference to showcase the keynote speakers and panellists in a webinar series and many of the track presenters recorded videos of their presentations.
The webinar series and track presentation video recordings are available on the virtual conference tab for viewing. Please enjoy the insight and cutting-edge research on the conference theme: High tech and High touch: The Future of Services.
Cancellation of SERVSIG 2020 Conference and Student Research Colloquium
Due to the COVID-19 pandemic and subsequent travel restrictions, the SERVSIG 2020 Conference Co-Chairs, in consultation with the SERVSIG Board Co-Chairs, cancelled the SERVSIG 2020 Conference and Student Research Colloquium. It was disappointing that the conference could not be delivered as planned.
We hope you enjoy the virtual conference video recordings on this website.
UPSIDE DOWN THINKING, DOWN UNDER.
SHAKING UP THE WAY WE LOOK AT CONFERENCES.
Presenters in the concurrent tracks are encouraged to present a maximum of three slides and run their session as a workshop. For those who select the interactive presentation option when submitting papers, this means extra time will be allocated to allow collaborative conversations to occur. The online world will also be used to foster these conversations with a twitter reel as well as a conference app packed full of opportunities to engage.
The future of services spans important industries that underpin the very fabric of human life; health, energy, water, tourism, fishing, agriculture, cyberworlds and many more. These industries will be represented at the conference and you will hear from both scholars and practitioners in these very industries as they are intertwined through the plenary and concurrent sessions. In most if not all sessions, scholars and practitioners will be intertwined so that theory and practice converge and stimulate new ideas and practices.
GLOBAL COLLEAGUES; GLOBAL PERSPECTIVES
The SERVSIG conference typically attracts scholars from over 30 countries and has been held previously in USA, France, Singapore, UK, Portugal, Finland, Greece and the Netherlands. This diverse group of people are part of a warm community of service scholars who bring both diversity of perspective and unity of purpose to the event.