Day 1 Panel: The moral limits of service markets: just because we can, should we?
Meet our amazing Panel Facilitator! Other panel presenters coming soon!
Associate Professor Maria Raciti | University of the Sunshine Coast
Associate Professor Maria Raciti uses marketing tools and techniques for the greater good—being the active pursuit of equity, social justice and betterment. Maria’s main research areas are services marketing and social marketing. Maria is currently an Adjunct Fellow with the National Centre for Student Equity in Higher Education (NCSEHE) and was part of a 2019 Department Taskforce with the Australian Government Department of Education developing a national strategy to address regional and rural disadvantage. Dr Raciti is a Principal Fellow of the Higher Education Academy (UK), was the NCSEHE 2018 Research Fellow and is co-leader of two, multidisciplinary research groups that focus on research for, with and by Indigenous Australians, migrant, refugee and culturally diverse communities, seeking to improve wellbeing and quality-of-life.
Day 2 Panel: Inspiring innovative services that are centred on humanity
Stay tuned – two more panel presenters coming soon!
Professor Ray Fisk | Texas State University
Raymond P. Fisk (B.S., M.B.A., and Ph.D. from Arizona State University) is Professor of Marketing at Texas State University. He has published in the Journal of Marketing, Journal of Retailing, Journal of the Academy of Marketing Science, Journal of Service Research, European Journal of Marketing, Journal of Service Management, Journal of Services Marketing, Service Industries Journal, Journal of Health Care Marketing, Journal of Marketing Education, Marketing Education Review, and others. He has published six books: Serving Customers: Global Services Marketing Perspectives; Services Marketing: An Interactive Approach, 4th Ed.; Services Marketing Self-Portraits: Introspections, Reflections and Glimpses from the Experts; Marketing Theory: Distinguished Contributions; AIRWAYS: A Marketing Simulation; and Services Marketing: An Annotated Bibliography. He is Past President of the American Marketing Association’s Academic Council. He founded the AMA Services Marketing Special Interest Group (SERVSIG) in 1993 and has served SERVSIG in many other leadership roles. The American Marketing Association made him the Inaugural Recipient of the SIG Leadership Award in 2016. He received the Career Contributions to the Services Discipline Award from SERVSIG in 2005. In 2012, he received the Grönroos Service Research Award from the CERS Centre for Relationship Marketing and Service Management at the Department of Marketing, Hanken School of Economics, Finland. Recently, he founded ServCollab. ServCollab is a service research collaborative for diagnosing and treating humanity’s service system problems.
Professor Jonathan Roberts | Queensland University of Technology
Jonathan is Professor in Robotics at Queensland University of Technology (QUT). His main research interests are in the areas of Field Robotics, Design Robotics and Medical Robotics. Jonathan was a co-inventor of the UAV Challenge, an international flying robot competition. Before joining QUT, Jonathan was the Research Director of CSIRO’s Autonomous Systems Laboratory where he developed projects in the area of museum robotics and telepresence. Jonathan is a Past President of the Australian Robotics & Automation Association. He currently serves as a Senior Editor of the IEEE Journal of Robotics and Automation Letters, and an Associate Editor of the Journal of Field Robotics.
Ms Cara Walsh | Chair, QUT Business School, School of AMPR
Cara Cipollone Walsh has over 20 years of experience working in advertising and marketing technology. Cara has held senior roles focused on operations, product development and product marketing, predominantly within a digital and ad tech. She was Director of Digital Ad Products at AT&T, a Fortune 5 company in the US, where she build the company’s first programmatic ad buying platform – the fifth largest in the US. She was the first Manager of Digital Brisbane, where she developed the city’s first digital strategy and launched key programs including Coder DoJo, Visiting Entrepreneur program and Power Up Business digital education program. She has worked as a publisher and marketer on both the brand and agency side. She loves building out new products and services from the ground up and running design sprints with the customer. She is currently the Chair of QUT Business School’s Advertising, Marketing and PR school, is an adjunct lecturer, mentor for Women in Technology, and a mentor for River City Labs current accelerator program.